1. When was the company founded?
Answer: The company started its business in 2015 and established a new brand called “Unicorn Metal” in 2024, with independent import and export rights.
2. What are the company's main business areas?
Answer: The company mainly focuses on wire mesh and guardrail manufacturing, and it also assists customers to search and purchase other related hardware products.
3. What are the company's main products or services?
Answer: The company’s main products include welded wire mesh, galvanized wire, stainless steel wire mesh, chain link fence, hexagonal wire mesh, fence netting, etc. We can provide free samples to customers for testing.
4. Is the company a factory or a trading company?
Our company is both a manufacturer and a exporter with independent export right (industry and trade in one).
5. Does the company provide customized services?
Answer: Yes, the company provides customized services. We have a professional R&D team that can provide personalized product solutions according to the specific needs of customers.
6. How is the company's product quality guaranteed?
Answer: The company strictly follows the ISO9001 quality management system and conducts strict quality control on each production process. At the same time, we also provide high-quality after-sales service to ensure that customers have no worries during use.
7. Does the company have relevant quality certifications?
Answer: Yes, the company has obtained multiple quality certifications, such as ISO9001. At the same time, we support customers to invite third-party testing companies to audit our company and products.
8. How to cooperate with the company?
Answer: Customers can contact us through the company’s official website, telephone, email, etc. After understanding the specific needs of customers, we will provide professional product solutions and quotations. After both parties confirm the intention of cooperation, a formal cooperation agreement will be signed.
9. What are the company's payment methods?
Answer: The company accepts a variety of payment methods, including bank transfer, Alipay, letter of credit(LC), etc. The specific payment method can be determined according to customer needs and negotiation between the two parties.
10. Does the company have export business?
Answer: Yes, the company is actively expanding the international market, and the products are exported to more than 100 countries and regions. We have rich export experience and a professional foreign trade team, and can provide customers with a full range of export services.
11. How does the company protect customer privacy and data security?
Answer: The company attaches great importance to customer privacy and data security. We have a strict data management system to ensure that customers’ product data and procurement information are fully protected. Data confidentiality agreement can be signed.
12. What is the company's corporate culture?
Answer: Our corporate culture takes reputation first, customer formost as the core values. We encourage employees to be innovative, adhere to the principle of integrity, focus on teamwork, and always put customer needs first.
13. What is the company's development plan for the next few years?
Answer: We plan to further enhance the market competitiveness, expand the business scale, and achieve sustainable development through [technological innovation, market expansion, brand building, talent training, etc.] strategies in the next few years. At the same time, we will also actively pay attention to industry trends and changes in market demand, flexibly adjust strategic directions, and ensure that the company is always in a leading position in the industry.
14. If I encounter problems during use, how should I seek help?
Answer: If you encounter any problem during use, you can contact our customer service team through business hotlines, online customer service, email support, instant messaging software, etc. Our customer service staff will wholeheartedly provide you with professional technical support and solutions.
15. Does the company provide product guidance services?
Answer: Yes, we can provide product guidance services to customers. Through our services, customers can have a deeper understanding of the product’s functions, installation methods and maintenance techniques, and improve their working efficiency and satisfaction. The specific service methods and content can be formulated according to the products purchased by customers.
16. What measures does the company take in terms of social responsibility?
Answer: The company actively fulfills the social responsibilities and pays attention to the work and life of front-line workers. We give back to society through donations, volunteer services, environmental protection projects, etc., and promote social harmony and development.
17. What measures does the company take in terms of environmental protection?
Answer: The company is committed to green production and sustainable development. We use environmentally friendly materials and processes to reduce pollution emissions in the production process; at the same time, we also promote energy-saving and emission reduction measures to reduce energy consumption and carbon emissions.
18. How does the company establish a long-term and stable cooperative relationship with the customers?
Answer: The long-term and stable cooperative relationship we establish with our customers mainly depends on mutual trust, win-win and continuous communication between the two parties. We pay attention to the interests and needs of our partners and provide high-quality products and services; at the same time, we also actively listen to the opinions and suggestions of our partners and continuously optimize the cooperation model and process.
